Quick shipping and hassle free returns is our top priority. We know you need your items quickly and sometimes that perfect item just doesn’t work out. 


Easy peasy.

Before you start:

  • Payments made with PayPal or utilizing PayPal credit card processing are refundable only as store credit. All other payments are refunded to original payment method.
  • Verify item is not a sales or clearance item (as indicated by the discount percentage icon) Item(s) must be in new condition & include all original tags & outer packaging.
  • Bits, helmets, undergarments, & horse apparel are not eligible for return for health reasons.
  • All “Free gifts” with purchase need to be returned or the value deducted from any refund.
  • Return only original item sent; items are black light stamped for authenticity.
  • Original shipping costs are not refundable.
  • Unapproved returns are  returned to sender.
  • Images of item may be required before accepting a return. 
  • All exchanges must be submitted at once, and in one request. Duplicate separate exchanges will not be honored.
  • If an exchange is not available a customer may select any other item in the store of equitable value for an exchange not to exceed weight of 10 lbs at their discretion. Direct refunds do not qualify for shipping exchanges. Shipping cost is not reimbursable.

Return Details

*The not so fine print:

  • Sales items are not refundable or eligible for exchange. 
  • Damaged or worn merchandise is not accepted and will be returned at the buyers expense. If customer fails to pay the return label fees, the item will be disposed of after notice to customer.
  • We do not ship the following items internationally: Lunge whips, fly spray, aerosol grooming products. International orders above $500.00 are subject to photo identification prior to shipment.
  • Inventory outages sometimes occur, if a customer is unresponsive to contacts for substitution or back order, remaining items in order will ship with appropriate shipping costs applied.
  • Orders may not be cancelled after purchase whether they have shipped or not. Failed deliveries due to refusals or customer address error will not be refunded shipping costs. Chargebacks will be referred to collections and will result in account closure.
  • This business reserves the right to refuse business to any customer. We will not tolerate an abusive customer.
  • Two Day Shipping is not available for mix brand orders without prior approval.
  • International Shipments are typically sent USPS, customer is responsible for insurance if desired.
  • 30 days starts from date of purchase. If there is a shipping delay that requires additional time a customer must contact us PRIOR to the expiration of their return period to request an extended return policy. Requests after the return date will not be considered. Customers who have had items in their possession for a minimum of seven days will not be considered for an extension as this is more than sufficient time to be able to determine return needs. Item must be postmarked no later than 30 days post purchase.

Can you return it?

  • Returns within 30 days of purchase are eligible for refund to the original payment method. Orders under $30.00 are not eligible for returns as shipping cost often exceeds this item value. Returns are limited to $350 annually for combined stores, Amazon, Ebay, and direct. Saddles and boots exempt from this requirement.
  • Bits,helmets, & Undergarments are not eligible for return due to safety reasons.
  • We do not accept damaged, worn items, or items missing their original tags or packaging. Items must be odor free. Items with smoke smell will not be accepted.
  • We must be notified of any warranty or defect claims within seven days of receipt and they must be returned within 10 days of notification. Returns not submitted within the warranty period are not eligible for return. No exceptions.
  • Manufacturer defect requests will be at the manufacturers discretion as to the validity of any claim. Non-safety issue defects: the item will be replaced or, repaired depending on the extent of the defect. We do not refund for defect claims unless the defect is apparent for all stock products. Defect claims for safety issues should discontinue use immediately. If an item is returned paid for us that is found not to be defective appropriate return shipping fees will be charged.
  • If requested a customer must cooperate with requests for photos or more information or a return request may be cancelled.
  • We reserve the right to refuse a return for any reason not consistent with the spirit of this policy.
  • You must have return approval before returning an item. Failure to do so means you will not have the proper address for the return. We are not responsible for lost return packages.


Semi-Custom and Custom orders may not be cancelled. Failure to provide us appropriate measurements or inaccurate measurements does not allow for a refund unless an item was made in our error. We provide assistance and a consult but the accuracy of all measurements is the responsibility of the customer. 

What is a PRE-SALE?

get in touch with us

A pre-sale is an early sale for a brand new vendor opened up to select customers. This allows customers to purchase the latest in fashion trends at reduced pricing. We trade off initial lower prices for customers willing to wait for their items to arrive. Pricing always increases after a pre-sale and unfortunately may not be open to all clients. Shipping times vary but typically arrive within two weeks of purchase but may be longer due to customs delays. We are unable to guarantee specific shipment dates until items have arrived and cleared customs. At that time you will receive a traditional tracking number as with regular orders. Unless stated otherwise the same returns and exchanges process applies to all pre-sale items. Pre-Sale items are eligible for exchange only for sizing, and not direct return. Pre-orders may not be cancelled unless approved by a management member. Any forced cancellation by the payment provider initiated by the customer will result in referral to a collections agency so please be patient and wait for your item. Forced cancellations will also cause the closure of your account and future orders not accepted. If you do not agree with these policies please do not purchase a pre-order item.