SHIPPING & RetuRNS

Quick shipping and hassle free returns is our top priority. We know you need your items quickly and sometimes that perfect item just doesn’t work out. 

Return Details

*The not so fine print:

  • Sales items are not refundable or eligible for exchange. 
  • Damaged or worn merchandise is not accepted and will be returned at the buyers expense. If customer fails to pay the return label fees, the item will be disposed of after notice to customer.
  • We do not ship the following items internationally: Lunge whips, fly spray, aerosol grooming products. International orders above $500.00 are subject to photo identification prior to shipment.
  • Manufacturer defect requests must be reported within seven days of receipt of item and will be at the stores discretion as to the validity of any claim.
  • Defects may be refunded at a pro-rated rate depending on the amount of use a customer may have received out of the item prior to the defect.
  • If requested a customer must cooperate with requests for photos or more information or a return request may be cancelled.
  • Orders may not be cancelled after purchase regardless of whether they have shipped or not.

Can you return it?

  • Returns within 30 days of purchase are eligible for refund to the original payment method. Returns are limited to $350 annually for combined stores, Amazon, Ebay, and direct. Saddles and boots exempt from this requirement.
  • Bits & Undergarments are not eligible for return.
  • We do not accept damaged, worn items, or items missing their original tags or packaging. Items must be odor free. Items with smoke smell will not be accepted.
  • Warranty or defect claims must be returned within 10 days of receipt of return label. Failure to do so will result in cancellation of the return request. Returns not submitted within the warranty period are not eligible for return. No exceptions.
  • This business reserves the right to refuse business to any customer. We will not tolerate an abusive customer.
  • We reserve the right to refuse a return for any reason not consistent with the spirit of this policy.

SEmi-Custom & CUSTOM ORDERS

Semi-Custom and Custom orders may not be cancelled. Failure to provide us appropriate measurements or inaccurate measurements does not allow for a refund unless an item was made in our error. We provide assistance and a consult but the accuracy of all measurements is the responsibility of the customer. 

What is a PRE-SALE?

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A pre-sale is an early sale for a brand new vendor opened up to select customers. This allows customers to purchase the latest in fashion trends at reduced pricing. We trade off initial lower prices for customers willing to wait for their items to arrive. Pricing always increases after a pre-sale and unfortunately may not be open to all clients. Shipping times vary but typically arrive within two weeks of purchase but may be longer due to customs delays. We are unable to guarantee specific shipment dates until items have arrived and cleared customs. At that time you will receive a traditional tracking number as with regular orders. Unless stated otherwise the same returns and exchanges process applies to all pre-sale items. Pre-orders may not be cancelled unless approved by a theconnectedrider.com management member.