Quick shipping and hassle free returns is our top priority. We know you need your items quickly and sometimes that perfect item just doesn’t work out. 

Return Details

*The not so fine print:

  • Unclaimed orders or those refused by the recipient, or otherwise marked returned to sender are not refundable. Sales items are not refundable or eligible for exchange. 
  • Shipping transit times for two day and expedited shipping do not include processing time.
  • Damaged or worn merchandise is not accepted and will be returned at the buyers expense.
  • We do not ship the following items internationally: Lunge whips, fly spray, aerosol grooming products. International orders above $500.00 are subject to photo identification prior to shipment.
  • Manufacturer defect requests must be reported within seven days of receipt of item.
  • Defects which may not be readily seen or noticed within seven days will be considered on a case by case basis with the store making final determination.
  • Defects may be refunded at a pro-rated rate depending on the amount of use a customer may have received out of the item prior to the defect.

Can you return it?

  • Returns within 30 days of purchase are eligible for refund to the original payment method. Store credit is available from day 31 to six months post purchase. Returns are limited to $350 annually for combined stores, Amazon, Ebay, and direct. Saddles and boots exempt from this requirement.
  • Bits & Undergarments are not eligible for return.
  • International orders may not be cancelled.
  • Domestic orders may be cancelled if they are still retrievable.
  • Claims for manufacturer defects that should be obviously visible must be made within seven days of product arrival.
  • We do not accept damaged, worn items, or items missing their original tags or packaging. Items must be odor free. Items with smoke smell will not be accepted.
  • Warranty or defect claims must be returned within 10 days of receipt of return label. Failure to do so will result in cancellation of the return request. Returns not submitted within the warranty period are not eligible for return. No exceptions.