If you need to return an item, simply follow the steps below and we will notify you via e-mail of your refund once we’ve received and processed the returned item.
1. Log into your store, and then go to My Account.
2. Go to Orders, and then click Return or Exchange next to the item.
3. Fill out the following items on the return request:
- Return reason
- Upload photo if you are making a claim for a defect or wrong item shipped.
4. Click Submit Return Request.
You will receive an email with the return address, and authorization if approved.
Item(s) must be received within 10 days of return/exchange approval to be eligible for refund.
Exchanges and Adjustments
- Returns and exchanges are available for new, full-price items only. All Sale, Clearance and Markdown items marked down more than 20% off are final sale and may not be returned or exchanged. Sale items marked down less than 20% ARE eligible for return or exchange.
- FITS & Animo brands are available for exchange only.
- All Items must be returned in the same condition sent for exchange within 30 days of receipt of your purchase.
- All original tags, packaging, outer boxes, and plastic coverings, must be still ATTACHED.
- Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit. Please do not put items on the floor or return them covered in hair please. Soiled items are considered used and not accepted for return or exchange. Items sent in this condition will be the responsibility of the customer to ship back.
- We accept only our original merchandise, even if the exact same item. Our items are black light stamped and the stamp must be present or the return will not be accepted.
- You are responsible for the cost of the return shipping on any exchange. If your item was shipped to you via free shipping that cost is not reimbursable and deducted from any exchange value.
- The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style. Customer pays all shipping costs for the exchange.
- Undergarments and bits not eligible for return for health reasons.
- Returns/Exchanges are limited to three items up to $500 returned in a 90 day period, except on saddles. If you are having trouble with selecting fit, please give us a call for assistance.
ANY PROMOTIONAL ITEMS SUCH AS SOCKS OR OTHER FREE GIFTS OR BUY THIS ITEM AND GET ONE FREE ITEMS MUST BE RETURNED ALONG WITH ORIGINAL PURCHASE OR THE VALUE PRICE OF THAT ITEM WILL BE DEDUCTED FROM YOUR REFUND.
You should expect to receive your refund within 21 days of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). International shipping fees are NOT refundable.
You will receive an email with the return address, and authorization if approved. Item(s) must be received within 10 days of approval to be eligible for refund.
If you checked out as a guest email the above information on your return to: [email protected]
You must have return approval before sending back your return. Please note we have recently moved, shipping to an incorrect address and without our return approval means the package might get returned to you, so please make sure to contact us before shipping any return item to us.
Return Policy on Saddles:
Please note you must contact us at (866) 903-TACK if you are returning a saddle from trial BEFORE you ship it back to us. There are special instructions for returning saddles. Saddles not returned after 14 days whether they were used for a trial or not are non-refundable. Trial saddles must be returned after the five day period and must be returned insured for the full value of the saddle. If you run in to a rain delay, horse show, saddle fitter cancelled, whatever the reason and you need to extend please send us an email letting us know and we can usually honor a reasonable extension. The saddle may be returned to a drop shipper or it may come back here. Our shipping cost to send a saddle to you even if sent free shipping is not refundable. You are responsible for shipping fees for return shipments. Please make sure to contact us BEFORE returning the saddle so we can give you instructions where to return it.
All saddles are subject to a 3% restocking fee. Thank you.
Free shipping applies to all domestic orders that after discounts and credit, not including tax is the amount of $75.00 US dollars or great. This applies to all deliveries in the Continental US. Out of stock, back order, or items going to multiple addresses may not be combined to meet the $75.00 minimum. $75.00 minimum must be met by sending the totality of the order to one address at one time. We reserve the right to split shipments if necessary in order to facilitate the best shipping rates.
We ship all over the world. Shipping costs for international shipments are estimates and subject to final carrier costs. You will be contacted if additional shipping fees are required for your shipment.
Orders originating from an International IP address and do not originate in the US may not be cancelled after shipment. Prior to shipment orders may be cancelled and are subject to a 5% cancellation fee per item. This fee covers our processing fees, and any exchange rate adjustments that may need to be made. No exceptions, so please be sure you are ready to purchase when checking out for an international order.
If you have any trouble checking out please notify us at: [email protected]
Please allow additional time to prepare your shipment for customs. Please verify all customs duties prior to shipment. Please note if you refuse a delivery from us when a delivery attempt is made you will not be refunded for that shipment.
Canadian customers. We are often able to secure cheaper rates than listed due to variable shipping day discounts or shipping lightweight items as flat rate. If your item ships for less than we charged in our estimate we will refund you the difference. This does not apply to every shipment but we try hard to bring you affordable shipping rates and will refund any overage amount to you.
We try very had to make sure the pricing of an item is accurate. However, we are run by humans and sometimes we leave off a zero or flub a 1. So please note pricing errors greater than 10% of the correct item price will not be processed. So in other words if we messed up a little, we will honor the price. If we messed up in a “it was too good to be true” way, we will refund the item or give you an option to purchase at the correct price. We appreciate your understanding.
We make every effort to comply with country customs rules and properly declare items. We will not however reimburse customers for items ordered, and seized by customs. Customers are responsible for checking that the items they ordered are legally allowed to be imported in to their country prior to being ordered. Please note some fly sprays and supplements are examples of items that are often restricted.